Products

Sugar is an affordable and easy to use customer relationship management (CRM) platform, pharmacy designed to help your business communicate with prospects, here share sales information, salve close deals and keep customers happy. Thousands of successful companies use Sugar every day to manage sales, marketing and support.

As an open source, web-based CRM solution, Sugar is easy to customize and adapt to your changing needs. Ideal for small and medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.

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CRM

Sales, Marketing and Customer Service Automation

  • Lead, opportunity, and account management
  • Campaign management, email marketing
  • Case management and incident tracking
  • Advanced dashboards

Mobile CRM

Mobile CRM

  • Sugar Mobile browser for access on any smartphone
  • Sugar Mobile for Android (native app)
  • Sugar Mobile for iPhone (native app)
  • Offline sync for Sugar Mobile is available as an a-la-carte option

Global CRM

Global CRM

  • Out-of-the-box support for 22 languages
  • Multi-currency support

 

Social CRM

Social CRM and Collaboration

  • Activity Streams
  • Cisco WebEx Meeting Center integration
  • Citrix Online GoToMeeting integration
  • Cloud Connectors to Facebook, Hoovers, Jigsaw, LinkedIn, Twitter, and Zoominfo
  • Gmail and Google Docs integration
  • InsideView integration
  • LotusLive integration
  • Sugar Plug-in for Microsoft Outlook, Word, and Excel
Support

Support from the SugarCRM Team

  • Unlimited online and email support
  • Automatic updates and upgrades
  • 4 hour response time SLA for technical problems during business hours (in North America and EMEA)
Available options

A La Carte Available Options

  • Sugar Mobile Plus with offline sync for BlackBerry, iPad and iPhone (coming Summer, 2011)
  • Phone support
  • Shorter response time SLA and extended hours to contact SugarCRM with technical problems
  • Daily back-up of your customer data
  • Sugar Plug-in for Lotus Notes
  • Additional storage for Sugar On-demand
  • Sugar On-demand test environment (sandbox)
  • Assigned technical support representative
  • Developer support
  • Facebook
  • Google+
  • LinkedIn
  • Twitter